Why is this role important?
Our mission is to deliver the absolute best experience for people who need to connect and receive services from allied health professionals. The individual in this role will take complete responsibility for discovering, designing, and championing the user experience across our products. We’re not just paying lip service to the impact of design or optimizing keywords here — we see this as a core component of our competitive advantage. We believe that people simply deserve a better experience compared to what they’ve been accustomed to in healthcare. The scope of this role is broad and extends beyond our technological boundary to how our products fit into people’s lives.
What are examples of work that a Experience Designer may do at PresenceLearning?
- Design and define requirements for a tablet version of our therapy platform so that a child can fit in an extra speech therapy session on the ride home from school after his parents pick him up
- Create product requirements, annotated wireframes, specs, and assets for a collaborative YouTube video viewing system that behavioral health professionals use to teach social skills to children with autism
- Do a deep dive on the experience of parents with erratic schedules who need to create recurring appointments to gather requirements for a new type of mobile scheduling system
- Pair up with a developer to build an in-browser prototype of a new user flow for entrepreneurial clinicians to craft their offering on our marketplace
- Develop UX documentation (personas, experience maps, etc.) for parents who are looking for the right clinician after discovering their child has special needs
- Conduct a contextual inquiry study to learn how clinicians utilize advanced video modes in our therapy platform
What type of experience profile are we looking for?
- Fundamental understanding of user-centered design philosophy, process, and deliverables
- Deep expertise in Design Strategy (journey maps, personas, user stories, etc.), Concepting Methods (storyboarding, user flows, task analysis, etc.), Product Planning (content audits, sitemaps, roadmaps, scenarios, etc.), Research (surveys, usability testing, multivariate testing, eye-tracking), and UI Design (sketches, wireframes, style guides)
- Exceptional portfolio of shipped products
- Experience in creating developer-ready interfaces, flows, and assets with documentation/annotations/specs
- You consider yourself primarily a UX Designer but have some experience with UI Design, Interaction Design, UX Research, and Visual Design (in that order)
- A team player who’s excited to collaborate with engineers, product managers, and other designers in a Kanban-style product development environment
- Experience making design decisions using the full spectrum of available data — gut instinct, qualitative, quantitative, and analytics — and the judgment to weight the data sources depending on the context and application
- Some experience with product management would be a bonus: product vision and strategy, requirements gathering, spec-writing, managing execution, launch and release management
- You love to make things that improve people’s lives
- Talented, passionate, and fun colleagues
- Competitive salary
- Flexible vacation policy – take time off when you need it
- Medical, dental, and vision insurance
- Life insurance and disability benefits
- Equipment, workspace, and productivity tools of your choice
This role is based at our headquarters in San Francisco, CA and reports to our Director of Product.
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