Product Manager - PresenceLearning

Why is this role important?

Our mission is to deliver the absolute best experience for people who need to connect and receive services from allied health professionals. We have an equally ambitious roadmap to achieve this vision and are looking for a technical, business-savvy, entrepreneur to take ownership of part of the roadmap in a product management role. This is a high profile role in a small, high performing team responsible for developing best-in-class products at the bleeding edge of healthcare. Delivering the absolute best patient experience is a core component of our product’s strategy and it’s up the product management team to shepherd that vision. To do so, the person in this role will need to internalize and deeply understand our mission, strategy, and the impact on the product development team at large. There’s an enormous opportunity to lead a product through its lifecycle, grow professionally, and work with a truly awesome team of designers, engineers, and product managers.

What are examples of work that a Product Manager may do at PresenceLearning?

  • Lead product design, development, and management for our therapy platform
  • Define requirements for a reputation system, model the ROI of those key features, add them to the backlog, and prioritize them for the next iteration of work
  • Develop a framework to analyze the features needed for an MVP of a new product
  • Help solve a minor-but-impactful “problem of the day” by collaboratively defining the problem space, working with design to prototype a solution, work with dev to implement a fix in the afternoon, and then help test it before and after it goes live
  • Work with the UX team and potentially outside consultants to conduct formal usability testing on a new product you’re in charge of
  • Gather ideas from our user base on ways to improve the process of scheduling appointments and work backward from the solution space to define and prioritize the underlying problems
  • Pitch your idea for a new mobile product to the executive team
  • Get your hands dirty in the most detailed edge-case bug testing for an upcoming release

What type of experience profile are we looking for?

  • Ability to develop a product vision: you can envision a world different than the status quo and can articulate a clear path to get there
  • Proven experience and passion for building and shipping great products
  • Significant experience with defining product vision and strategy, roadmapping, gathering requirements, writing specs and user stories, managing team execution, launch and release management
  • Expert written and verbal communication skills serving as the main contact point for anything related to your product; a fine-tuned understanding of what to communicate, how, when, to whom, and why
  • Some experience in Design Strategy (journey maps, personas, user stories, etc.), Concepting Methods (storyboarding, user flows, task analysis, etc.), Product Planning (content audits, sitemaps, roadmaps, scenarios, etc.), Research (surveys, usability testing, multivariate testing, eye-tracking), and low-fidelity UI Design (sketches, wireframes)
  • Some exposure with tools of the trade for prototyping (UXPin, Axure, Balsamiq, Sketch), agile development (Pivotal Tracker, Trello), user research (SurveyMonkey, UserTesting.com, Validately, Optimizely, Qualaroo), analytics (Heap, Google Analytics, Mixpanel, KISSmetrics)
  • Experience with querying languages (Hive, Pig, SQL) a bonus

What are some attributes of folks who are successful in this role?

  • You love working with a dynamic, creative team of engineers, designers, and product managers
  • You are a rigorous analyst and a creative problem solver who’s able to identify real obstacles and viable solutions, asking hard questions, validating assumptions, and connecting the dots along the way
  • Enough technical chops to garner respect from engineers — be it from a background in engineering, recent dev bootcamp experience, side projects, or just a lot of experience working with engineers
  • Experience making decisions using the full spectrum of available data — gut instinct, qualitative, quantitative, and analytics — and the judgment to weight the data sources depending on the context and application
  • Strong opinions on UX and a general passion for design – you know what works, what doesn’t, and why
  • You have grit and do not hesitate to get your hands dirty and do whatever necessary to ensure success
  • A startup-person: hands-on, proactive, sees their role as more than just a job, no jerks allowed
  • An intrinsic desire to grow and learn
  • You love to make things that improve people’s lives

Benefits

  • Talented, passionate, and fun colleagues
  • Stock
  • Competitive salary
  • Flexible vacation policy – take time off when you need it
  • Medical, dental, and vision insurance
  • Life insurance and disability benefits
  • 401K
  • Equipment, workspace, and productivity tools of your choice

This role is based at our headquarters in San Francisco, CA and reports to our Director of Product.

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10 Years 2 Million Sessions
© 2019. All Rights Reserved. | PresenceLearning makes live, online special education related services available to K-12 students around the country — and world. As the leader in the delivery of clinical services via the web, PresenceLearning has provided over two million sessions of speech-language therapy, occupational therapy, behavioral interventions and mental health services, assessments, and early childhood services.