PresenceLearning Platform - PresenceLearning

Are you here to learn more about our new therapy platform? If so, you're in the right place. Feel free to email us at asksupport@presencelearning.com if you have a question that has not been answered.

PresenceLearning's Platform was designed specifically to provide the absolute best-in-class online therapy experience. It's user friendly, flexible, and technically robust. Most importantly, it enables clinicians to provide therapy sessions that are more productive — and more fun — than ever before.

Here are some of the key features:

  • High quality audio and video that even works on slower internet connections
  • A simple, streamlined, easy-to-use interface
  • Designed to work equally well with 1:1 sessions, small groups, and even large groups
  • New types of therapeutic tools and activities
  • New online assessments
  • Works on Chromebooks

Our favorite aspect of the platform is the fact that is it such a solid foundation for continuing to improve the suite of tools, content, and systems that clinicians have at their disposal. Today, the platform is a beautiful tool, but it's only going to get better.

Operating System

Microsoft Windows 7 or later
Apple Mac OSX 10.9 or later
Latest version of Chrome OS

Web Browser

Currently we only support Chrome or Firefox browsers. Internet Explorer, Edge, Safari, and other browsers are not supported at this time.

Internet Speeds

  • Ensure your upload and download data rate is at least 500 kbps. The system will function down to 350 kbps before the video stream changes to audio only.
  • In some cases, we recommend a wired connection to resolve location-based connectivity issues.

Security, Firewall, and Content Filtering

Required

Purpose Outbound Ports Domains
PresenceLearning web applications and services TCP 443 *.presencelearning.com
Hosting for therapy content such as static PDFs, images, documents, and media assets TCP 443 *.amazonaws.com
Real-time data sychronization for joining sessions, therapy activities, therapy environment management, and collaboration features TCP 443 *.firebaseio.com
*.googleapis.com
www.gstatic.com
Hosting for third-party assets and libraries TCP 443 fonts.gstatic.com
cdnjs.cloudflare.com
Security certificate verification TCP 443 ocsp.godaddy.com
crl.godaddy.com
Live video chat during therapy sessions TCP 443 static.opentok.com
enterprise.opentok.com
api.opentok.com
anvil.opentok.com
hlg.tokbox.com
*.tokbox.com
Live video chat during therapy sessions UDP 3478 *.tokbox.com

Recommended

Purpose Outbound Ports Domains
For the best possible video chat experience and may be required on networks with congestion issues UDP 1025-65525 *.tokbox.com

Optional

Purpose Outbound Ports Domains
PresenceLearning Support Services chat TCP 443 *.salesforceliveagent.com
Therapy content from YouTube TCP 443 *.youtube.com
*.googlevideo.com
s.ytimg.com
Allows the student to browse the web under the therapist's supervision TCP 443 *.samesurf.com
*.webtype.com
Training videos for school staff TCP 443 *.vidyard.com

Equipment

  • Modern PC, Mac, or Chromebook with a 11.6 inch display or larger
  • HD Webcam
  • Headset with microphone
  • Some systems with a single audio port my need a USB sound card
The new Site Share feature allows the treating clinician to share their screen with the student during the therapy session. This will give students access to the internet in a supervised and safe environment, and expand access to a variety of web-based interactive therapeutic activities. Sessions can now be instantly tailored to a student’s specific goals or areas of interest to increase engagement.

To enable this feature, the following new domains need to be whitelisted at the school district’s network:
*.samesurf.com
*.webtype.com

This feature gives the student and clinician the ability to collaborate on interactive activities that weren’t previously available in the virtual therapy room, such as:

  • Using therapy websites with therapeutic activities
  • Practicing keyboarding skills with an online game that measures WPM
  • Looking up a topic or images on the internet
  • Working on pre-vocational or self-care skills

For questions or issues, please contact Client Support Services:
844-415-4592
asksupport@presencelearning.com

Our friendly Tech Support team is standing by if you need any assistance. Please email asksupport@presencelearning.com if you have any questions.

Simply visit setup.presencelearning.com to run our Computer Setup Tool. You can print or email the results and the tool makes it easy to contact Tech Support if you encounter any issues.

10 Years 2 Million Sessions
© 2019. All Rights Reserved. | PresenceLearning makes live, online special education related services available to K-12 students around the country — and world. As the leader in the delivery of clinical services via the web, PresenceLearning has provided over two million sessions of speech-language therapy, occupational therapy, behavioral interventions and mental health services, assessments, and early childhood services.