PresenceLearning Platform
Are you here to learn more about our new therapy platform? If so, you’re in the right place. Feel free to email us at asksupport@presencelearning.com if you have a question that has not been answered.
PresenceLearning’s Platform was designed specifically to provide the absolute best-in-class online therapy experience. It’s user friendly, flexible, and technically robust. Most importantly, it enables clinicians to provide therapy sessions that are more productive — and more fun — than ever before.
Here are some of the key features:
- High quality audio and video that even works on slower internet connections
- A simple, streamlined, easy-to-use interface
- Designed to work equally well with 1:1 sessions, small groups, and even large groups
- New types of therapeutic tools and activities
- New online assessments
- Works on Chromebooks
Our favorite aspect of the platform is the fact that is it such a solid foundation for continuing to improve the suite of tools, content, and systems that clinicians have at their disposal. Today, the platform is a beautiful tool, but it’s only going to get better.
Operating System
Microsoft Windows 7 or later
Apple Mac OSX 10.9 or later
Latest version of Chrome OS
Web Browser
Currently we only support Chrome or Firefox browsers. Internet Explorer, Edge, Safari, and other browsers are not supported at this time.
Internet Speeds
- Ensure your upload and download data rate is at least 500 kbps. The system will function down to 350 kbps before the video stream changes to audio only.
- In some cases, we recommend a wired connection to resolve location-based connectivity issues.
Security, Firewall, and Content Filtering
Whitelist the following domains:
- *.presencelearning.com
- *.amazonaws.com
- *.tokbox.com
- *.opentok.com
- *.firebaseio.com
- *.googleapis.com
- *.firebase.com
- *.gstatic.com
- ocsp.godaddy.com
- crl.godaddy.com
- cdnjs.cloudflare.com
- *.youtube.com (optional)
- *.plsupport.screenconnect.com (optional)
- *.samesurf.com (optional, but required for screen share feature)
- *.webtype.com (optional, but required for screen share feature)
Configure ports for *.tokbox.com and *.opentok.com:
- Open UDP ports 1025-65535 or at least open UDP port 3478 to SSL and non-SSL traffic
- Open TCP Port 443 to SSL and non-SSL traffic
Equipment
- Modern PC, Mac, or Chromebook with a 11.6 inch display or larger
- HD Webcam
- Headset with microphone
- Some systems with a single audio port my need a USB sound card
To enable this feature, the following new domains need to be whitelisted at the school district’s network:
*.samesurf.com
*.webtype.com
This feature gives the student and clinician the ability to collaborate on interactive activities that weren’t previously available in the virtual therapy room, such as:
- Using therapy websites with therapeutic activities
- Practicing keyboarding skills with an online game that measures WPM
- Looking up a topic or images on the internet
- Working on pre-vocational or self-care skills
For questions or issues, please contact Client Support Services:
844-415-4592
asksupport@presencelearning.com
Our friendly Tech Support team is standing by if you need any assistance. Please email asksupport@presencelearning.com if you have any questions.
Simply visit setup.presencelearning.com to run our Computer Setup Tool. You can print or email the results and the tool makes it easy to contact Tech Support if you encounter any issues.