Are you here to learn more about our new therapy platform? If so, you’re in the right place. Feel free to email us at email@example.com if you have a question that has not been answered.
Here are some of the key features:
All students need to receive direct therapy services via PresenceLearning is a computer or iPad® with an Internet connection, an up-to-date browser, a webcam, and an audio headset. Our easy-to-use platform is entirely browser-based, and there is no software to install or maintain. Setup is minimal, and is guided by our exceptional team.
Here’s a list of technical specifications and requirements to help you get started with PresenceLearning:
We do not support Internet Explorer on Windows, Edge on Windows or macOS, Safari on macOS, or other browsers not listed above.
If your device does not have a built-in webcam, we recommend an HD webcam. A headset with a microphone is not required but is highly recommended for optimal audio quality.
Access to the PresenceLearning platform on an iPad is available to students only. Providers will be conducting therapy sessions on a desktop or laptop. Assessments are not supported on iPads devices at this time, so students in need of assessment will require a computer for the assessment.
We recommend at least 0.5 Mbps (500 Kbps) for your upload and download speed. If you are unsure, you can run a speed test at https://www.speedtest.net. If possible, a wired Ethernet connection is recommended to resolve location-based connectivity issues.
|PresenceLearning web applications and services||TCP 443||*.presencelearning.com|
|Hosting for therapy content such as static PDFs, images, documents, and media assets||TCP 443||*.amazonaws.com|
|Real-time data sychronization for joining sessions, therapy activities, therapy environment management, and collaboration features||TCP 443||*.firebaseio.com
|Hosting for third-party assets and libraries||TCP 443||fonts.gstatic.com
|Security certificate verification||TCP 443||ocsp.godaddy.com
|Live video chat during therapy sessions||TCP 443||static.opentok.com
|Live video chat during therapy sessions||UDP 3478||*.tokbox.com|
|For the best possible video chat experience and may be required on networks with congestion issues||UDP 1025-65525||*.tokbox.com|
|PresenceLearning Support Services chat||TCP 443||*.salesforceliveagent.com|
|Therapy content from YouTube||TCP 443||*.youtube.com
|Allows the student to browse the web under the therapist’s supervision||TCP 443||*.samesurf.com
The new Site Share feature allows the treating clinician to share their screen with the student during the therapy session. This will give students access to the internet in a supervised and safe environment, and expand access to a variety of web-based interactive therapeutic activities. Sessions can now be instantly tailored to a student’s specific goals or areas of interest to increase engagement.
To enable this feature, the following new domains need to be whitelisted at the school district’s network:
This feature gives the student and clinician the ability to collaborate on interactive activities that weren’t previously available in the virtual therapy room, such as:
For questions or issues, please contact Client Support Services:
Our friendly Tech Support team is standing by if you need any assistance. Please email firstname.lastname@example.org if you have any questions.
Simply visit setup.presencelearning.com to run our Computer Setup Tool. You can print or email the results and the tool makes it easy to contact Tech Support if you encounter any issues.
Google Chrome and Chromebook, are trademarks of Google, LLC
Mac, MacOS, iPad, iPad Air, iPad Pro, iPad OS and Safari are registered trademark of Apple Inc.
Microsoft, Internet Explorer, and Microsoft Edge are registered trademark of Microsoft Corporation in the United States and other countries.
Modzilla and Firefox are trademarks of the Mozilla Foundation in the U.S. and other countries.
Windows is a registered trademark of Microsoft Corporation